100% Money-Back Guarantee
At Sim Elao (simelao.com), every international prepaid travel eSIM order is backed by transparent traveller protection and 24/7 human connectivity support.
1. Cancelled or Changed Travel Plans (Unused eSIMs)
Purchased your travel eSIM ahead of time and experienced a flight cancellation or itinerary change? As long as your eSIM profile has not yet been installed or activated on a mobile network within 180 days of purchase, you are eligible for a 100% full refund or an instant swap to another destination.
2. Technical or Network Connection Guarantee
If you arrive at your destination with an unlocked, eSIM-compatible device and cannot connect to a supported local partner network after completing a quick 60-second check with our 24/7 support team, we issue a full or pro-rated refund without friction.
3. Fast & Transparent Resolution
Every refund or destination swap request is reviewed by our connectivity desk within 24 hours—no hidden restocking fees and no complicated forms.