Terms & Conditions of Service
At Sim Elao (simelao.com), every international prepaid travel eSIM order is backed by transparent traveller protection and 24/7 human connectivity support.
1. Device Unlock & eSIM Compatibility
Before activating a digital eSIM profile, travellers should confirm their smartphone or tablet is eSIM-capable (by dialing *#06# to verify an EID number or checking our Compatible Devices list) and carrier-unlocked (No SIM restrictions).
2. Plan Activation & Fair Usage
Purchased eSIM QR codes remain valid for activation for 180 days from purchase. Plan duration starts upon first connection to a supported partner network in your destination. Standard local carrier network management policies apply to prevent automated abuse while ensuring reliable everyday 5G/4G travel connectivity.
3. Refunds & Support
Unused eSIMs and verified technical issues are protected under our 100% Money-Back Guarantee.