eSIM Warranty & Replacement Policy
At Sim Elao (simelao.com), every international prepaid travel eSIM order is backed by transparent traveller protection and 24/7 human connectivity support.
Coverage Duration
Every prepaid travel eSIM is covered for the entire length of your purchased plan (from 1 day up to 180 days) and remains valid for activation within 180 days of purchase.
What Is Covered
- Defective QR / LPA Activation Profile: Instant free replacement eSIM issued immediately.
- Local Partner Carrier Outage: Automatic multi-carrier roaming fallback or full refund under our 100% Money-Back Guarantee.
- Pre-Departure Trip Cancellation: Full refund on any uninstalled, unactivated eSIM profile.